Support

Terrane Support

Help with purchases, My Systems access, strategy outputs, TradingView source, historical validation, and technical issues.

Effective September 10, 2026

Contact

Email terranetrade@gmail.com. Include the email used for your Terrane account and a short description of what happened. Do not send passwords, API secrets, payment-card numbers, or brokerage credentials.

Purchase or access issue

If checkout completed but your system does not appear as purchased, include the system name and approximate purchase time. Terrane can review fulfillment and access status without asking you to send sensitive payment information.

Historical validation issue

Include the system name, validation symbol, timeframe, selected date range, and the exact message shown by Terrane. This helps distinguish data-provider limits, unsupported symbols, insufficient historical bars, and simulation errors.

TradingView issue

Include the Pine Script error text and, if possible, the line TradingView identifies. Terrane can help reconcile generated code with the approved strategy specification, but live trading decisions remain your responsibility.

Billing and guarantee

The standard Terrane System is a one-time digital purchase at the price shown at checkout. It carries a 14-day technical guarantee: if the Pine Script does not compile in TradingView or does not match the rules you approved, we fix it or refund you in full. If you see a duplicate charge, failed delivery, or another billing problem, contact support for review.

Security

Terrane support will not ask you to email API keys, brokerage passwords, full card numbers, or authentication secrets. Keep those credentials private.